Requirements of the complaint according to the National ordinance Ombudsman:
- must be in writing;
- must have the name and address of the complainant;
- clear description of the conduct against which the complaint is directed;
- indication of the institution and, where applicable, the official against whom the complaint is directed;
- a description where, when and against whom conduct took place;
- why the complainant feels affected by the conduct;
- date of conduct;
- the complainant must notify the government body, or if applicable the civil servant about the grievances; they must be given ample time (at least one month) to respond/deal with the complaint.
Who can file a complaint?
(art. 1 section 2 jo art. 15 section 1)
Everybody (natural persons and legal entities) has the right to file a complaint at the Ombudsman against the conduct of a civil servant or member of a government body in executing his duty.
What is a complaint?
A complaint is an expression of a grievance about the conduct/behavior of a government body; an action or non-action in a specific situation.
The complaint has to be (art. 15):
- first filed with the pertinent government body
- submitted in writing
Complaint forms are available online or at the office, situated at E.C. Richardson Street no. 13, Great Bay, Sint Maarten.
Against whom can you file a complaint?
Government bodies pursuant to art. 2 section 1 LAR: a person or a body charged with public authority.
Excluded are:
Parliament, Court of Justice and the Electoral Board.
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LAR=” Landsverordening Administratieve Rechtspraak” (English: National Ordinance Administrative Law)
Click on the image belore to view the Complaints Procedures
